Important Note: This Privacy Policy applies to all members using the FAM68 platform, including our website and mobile app. By registering as a member, you agree to the terms set out in this document. Please read it carefully before proceeding.
Information We Collect
FAM68 collects your personal information solely for account management, legal compliance, and service improvement purposes. We do not collect data that is unnecessary or unrelated to the purpose of this platform.
The types of information we collect include:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC number, date of birth | KYC verification & fraud prevention |
| Contact Information | Phone number, email address | Account communications & customer support |
| Financial Information | Bank account number, transaction history | Deposit & withdrawal processing |
| Usage Data | IP address, device type, gaming activity | Account security & platform improvements |
| Technical Data | Cookies, server logs, browser information | Website performance & user experience |
All information collected is based on your consent given during the registration process, or as required by applicable laws in Malaysia, specifically Personal Data Protection Act 2010 (PDPA).
How We Use Your Information
FAM68 uses collected personal data solely for legitimate and transparent purposes. We do not use your information for any undisclosed purpose without first obtaining your consent.
- Account Management: Create, verify and maintain your member account on the fam68 platform.
- Transaction Processing: Process deposits, withdrawals and any other financial transactions you carry out.
- Identity Verification (KYC): Verify your identity as required to meet anti-money laundering compliance obligations.
- Platform Security: Detect and prevent any fraudulent activity, hacking or platform abuse.
- Service Communications: Send important notifications regarding your account, transactions and policy updates.
- Promotions and Offers: Inform you about the latest promotions, bonuses and loyalty programmes — only if you have consented to receive marketing communications.
- Service Improvements: Analyse usage patterns to improve the gaming experience and platform interface.
- Legal Compliance: Meet legal obligations and respond to lawful requests from relevant authorities.
Marketing Opt-Out
You may withdraw consent to receive marketing communications at any time by contacting the FAM68 support team. Withdrawing marketing consent will not affect your core account services.
Data Sharing and Disclosure
FAM68 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your information:
- Trusted Service Providers: Third parties that assist us in platform operations such as payment processors, cloud infrastructure providers and identity verification services — all bound by strict confidentiality agreements.
- Legal Authorities: Where required by Malaysian law or a valid court order, we will comply with disclosure requests from the relevant authorities.
- Fraud Prevention: In cases where there is suspicion of financial criminal activity, relevant information may be shared with the responsible authorities.
- Business Transfers: If fam68 undergoes any corporate restructuring, member data may be transferred to the new entity — with proper prior notice given to members.
All third parties that receive your data from fam68 are contractually bound to use that data only for the specified purposes and to protect it in accordance with security standards equal to or higher than our own.
Data Security Measures
The security of your personal information is fam68's highest priority. We continuously invest in the latest security infrastructure to ensure your data is always protected.
- All data transmitted between your device and fam68's servers is protected with 256-bit SSL encryption — the same technology used by the world's leading financial institutions.
- Account passwords are stored in hashed form with a unique salt — meaning even fam68 staff cannot read your password.
- Access to member personal data within FAM68's internal systems is strictly limited to staff with a legitimate business need.
- Our security monitoring system operates 24 hours a day, 7 days a week to detect any unauthorised access attempts.
- FAM68 conducts regular security audits and penetration testing to identify and address any vulnerabilities.
Shared Responsibility: While fam68 takes every reasonable step to protect your data, account security also depends on your own actions. Do not share your password, avoid using public WiFi without a VPN, and keep your device always up to date.
Cookie Policy
FAM68 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for essential platform functions such as login and session management. These cookies cannot be disabled.
- Performance Cookies: Gather information about how you use our website to help us improve performance and functionality.
- Preference Cookies: Remember your preferences such as language, region and display settings for a more personalised experience.
- Analytics Cookies: Help us understand aggregate and anonymised traffic and usage patterns for product development decisions.
You may manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the FAM68 platform.
Data Retention Period
FAM68 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law.
- Active Account Data: Retained for as long as your account remains active and for any additional period required by law.
- Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysian financial legal requirements.
- KYC Documents: Retained for the duration of the active account and up to 5 years after account closure for compliance purposes.
- Security Logs: Retained for 90 days for the purpose of security incident tracking and investigation.
- Communication Data: Customer support communication records are retained for 2 years.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.
Your Rights as a Member
Under the Malaysian Personal Data Protection Act 2010 and FAM68's policies, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You have the right to request the correction of any inaccurate or incomplete data.
Right to Erasure
You may request the deletion of your personal data, subject to any legal obligations binding on us.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Withdraw Consent
Consent given for data processing may be withdrawn at any time without prejudice.
To exercise any of the above rights, please contact the fam68 support team via live chat or email. We will process your request within 14 business days.
Privacy Policy Amendments
FAM68 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to members via registered email or in-platform notification at least 14 days before taking effect.
Your continued use of the fam68 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you disagree with any amendments made, you have the right to close your account and withdraw your balance before the amendments take effect.