Important Reminder: Online gaming should be a source of entertainment only. If you feel that gambling activity is starting to affect your finances, relationships, or daily life, please use the control tools provided or seek help immediately.
What Is Responsible Gaming?
Responsible gaming means playing with full awareness of the risks, setting clear personal limits, and knowing when to stop. At fam68, we don't just provide a gaming platform — we actively play our part in ensuring every member can enjoy their experience without it having a negative impact on their life.
A reality we must face together: not everyone responds to gambling in the same way. Some individuals may be more susceptible to problem gambling than others, and this is not a character flaw — it is a health issue that can be addressed with the right support.
The responsible gaming principles we practise at fam68 cover three core pillars:
- Self-Control: You hold full control over your gaming activity — not the other way around.
- Awareness: Understand the odds, risks, and game limits before you start.
- Balance: Gaming is just a small part of life — not the main focus.
Fam68 enforces a strict minimum age policy of 18 years. Every account undergoes an identity verification (KYC) process to ensure the protection of minors.
Controls We Provide
Fam68 provides a range of controls that you can activate directly from your account — no approval waiting period or complicated process required. These tools are specifically designed to help you stay in control.
Deposit Limit
Set the maximum amount you can deposit within a daily, weekly, or monthly period.
Loss Limit
Set the maximum loss amount allowed within a given period to prevent overspending.
Session Time Limit
Set the maximum duration for each gaming session and receive reminders when the limit is approaching.
Play Break
Take a break ranging from 24 hours to 6 weeks whenever you feel you need to step away from play.
Self-Exclusion
Long-term account suspension ranging from 6 months to permanent for those who need a serious break.
Opt Out of Promotions
Opt out of receiving any bonus or promotional offers if they interfere with your self-control efforts.
How to Activate Controls
- Log in to your fam68 account and go to the Account Settings.
- Select Responsible Gaming Controls from the settings menu.
- Choose the control tools you want and set limits according to your needs.
- A confirmation will be sent to your registered email once the changes are saved.
Recognise the Early Warning Signs
Problem gambling rarely happens overnight — it usually develops gradually. Recognising the early warning signs is the most important first step to getting help before things get worse.
Take a moment to honestly ask yourself the following questions. If you answer "Yes" to three or more of the questions below, you may want to consider seeking support:
Self-Assessment – Are You Playing Responsibly?
If you answered "Yes" to 3 or more of the questions above: These are signs that you may need help. Contact the fam68 support team to activate controls, or seek professional assistance through the organisations listed below. Acknowledging the problem is the bravest step you can take.
Special Protection for Vulnerable Groups
Fam68 understands that some individuals are at greater risk of developing gambling problems than others. We have specific measures in place to protect those who are more vulnerable:
Strict Age Verification
All new members are required to complete a KYC process that verifies they are 18 years of age or older. Accounts suspected of belonging to minors will be suspended immediately for investigation.
Gaming Pattern Monitoring
Our system automatically monitors unusual gaming patterns — such as a sudden spike in deposit amounts or exceptionally long session durations — and our team will reach out to the relevant member for a welfare check.
Ongoing Awareness Campaigns
Fam68 regularly sends responsible gaming reminders and guidance to all members via email and in-platform notifications, ensuring that important information always reaches those who need it.
Third-Party Exclusion Options
Family members or guardians concerned about a loved one may contact the FAM68 support team to discuss available help options — with full respect for the confidentiality of all parties.
External Help & Support Resources
If you or someone you know needs professional help regarding a gambling problem, there are support organisations you can reach in Malaysia. fam68 encourages all members who need help to come forward — there is no shame in asking for support.
Talian Kasih (Welfare Helpline)
Free counselling and psychological support services managed by the Malaysian Ministry of Women, Family and Community Development.
Befrienders Malaysia
Confidential 24-hour emotional support service for those experiencing stress, anxiety, or depression, including issues arising from problem gambling.
Gamblers Anonymous Malaysia
A peer support group for those struggling with gambling addiction — regular meetings are held across Malaysia.
Government Hospital / Health Clinic
The psychiatry departments of government hospitals provide counselling and addiction treatment services, including gambling addiction, free of charge or at minimal cost.
Direct Support from fam68
The fam68 Customer Support team is available to help you activate any control tools or answer questions related to responsible gaming — 24 hours a day, 7 days a week via live chat on the platform or by email at [email protected].